Enough little things

We rarely have complete control over the big issues. But the way we interact with each other, the small kindnesses, the extra effort–it adds up. One after another, day by day. It might be enough to change someone’s day. And then the ripple continues.

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Acknowledgments 2020

Authors get to put a page in their book thanking people who have quietly and persistently and generously helped. But the page is rarely read, and it comes out infrequently and it’s not so timely. It’s worth taking a second to think about people who are doing more than expected, more than they have to…

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Where to Find Public and Private Small Business Funding in 2020

With the recent passing of a $2 trillion U.S. stimulus package, small business owners impacted by COVID-19 have been given options for low-interest loans, financial assistance, and other aid that can help them in this uncertain economic time. Aside from this stimulus package, a number of private, state and local institutions have also stepped up…

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How Small Businesses Can Take Advantage of the U.S. Stimulus Package

To aid small businesses and individuals impacted by the COVID-19 pandemic, the United States government recently passed three landmark acts, including the largest economic stimulus package in history. The Coronavirus Aid, Relief, and Economic Security Act (or CARES Act), passed March 27, directs more than $2 trillion to the U.S. economy. The history-making stimulus package…

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How To Prove The ROI Of CX (Video)

How do you prove to executives that the benefits of CX exceed the costs? Today’s business environment makes it even more critical that CX pros clearly lay out the financial benefits of investing in customer experience. I’ve put together a video that demonstrates how a solid CX business case leads to meaningful and measurable business…

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Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic.  While some vendors initially offered temporary discounts or free services, many have discontinued these practices. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen…

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