The Latest Changes to the Instagram API, Explained

You may have noticed some changes in Instagram over the past year or so. For instance, the fancy new API for iMessage that autoplays Bachelor in Paradise commercials you send to your friends. Or the option to “Tag a Business Partner” when you open a story feature. To know more about why some of your…

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If you’re lost, go faster

Going faster increases the chances that you’ll find a landmark and become unlost. This rule has a corollary though: If you’re going the wrong direction, turn around. [And one clarification: sometimes going faster looks a lot like going slower in the short run. Because taking the time to read a map, get your bearings and…

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Have You Been Asked To Help Use Dark Patterns?

“I tried to stop it from happening, but they just ignored me.” That’s what one person told me recently — and many others responded similarly — when I blogged about my upcoming keynote at CX SF and invited people to share their stories with me in confidence about how they respond when asked to help…

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FORRward: A Weekly Read For Tech And Marketing Execs

Apple’s 2019 Event: What’s Missing Is What’s Telling — Branding When Apple cuts prices, you know there’s a problem. A price premium signals brand strength; any contraction is a cause for concern. Yes, Apple’s decisions to start monetizing services is a good strategy, but is it enough? It comes straight out of every management consulting…

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It’s Time To Reinvent Mapping For The Physical Future

We have 50 years of experience with digital maps, so you might think the mapping industry would have it all figured out. After all, after 50 years of AI, the software industry figured out how to put the algorithms and data lakes on a specialized PaaS that any developer could tap. But in mapping, the…

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Everything You Need to Know About Billboard Advertising

I don’t own a car in Chicago, but I do take the train (referred to as the “L” here). On the L, most of my commuting companions pass the time by looking at their phones. But, my motion sickness prevents that, so I typically find myself watching the world — and many, many billboards —…

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